We strongly recommend contacting our team at 2 Guys And A Van at least 30 days before your desired moving date. This provides us enough time to secure the truck size and crew that are appropriate for your needs, especially if you are selecting a specific date or time. Since the final and first weeks of each month tend to be busiest, early booking helps guarantee your slot. If you have a flexible date, we may still be able to accommodate you with less notice, but the sooner you reach out, the better.
At 2 Guys And A Van, our first moves of the day typically begin between 8:00 a.m. and 9:00 a.m., and our crews continue until 5:00 p.m. to 7:00 p.m. (or until the job is complete). When you schedule with us, we ask that you plan for a window that begins two hours before your booked time and extends two hours after that slot. That additional buffer ensures we can accommodate unexpected delays and still deliver the professional, efficient moving service you deserve.
When our crew from 2 Guys And A Van arrives at your pickup location, the clock starts once we review and sign the paperwork together. The job clock stops the moment the last item is unloaded into its designated space at your new destination, and you confirm that everything is where you want it. Because we bill by time, having accurate start and stop times helps us keep your move transparent and your charges fair.
Yes. For a smooth, secure relocation with 2 Guys And A Van, we ask that either you or a trusted representative be present throughout the entire moving process. Being on-site allows you to supervise, approve the inventory, clarify where items go, and sign off at the end. Your control over the placement of your belongings ensures there are no missed or misplaced items. We cannot proceed without an on-site contact person.
Yes, 2 Guys And A Van has a two-hour minimum charge for moving services. After that two-hour threshold, any additional time is billed in fifteen-minute increments to reflect the
actual work our crew is doing. That means you only pay for the real time our team is on the job, rather than rounding to larger time blocks. This transparency structure helps ensure you receive clear, transparent pricing for your moving costs.
While we supply the moving trucks and crew, the customer is responsible for arranging parking for our vehicles. The closer the truck can park to your door, the less time we’ll spend loading and unloading, and the smoother the move will go. If you notify us at least 7 days before your move date, we can assist with ordering “No Parking” signs from the city. Please note that any municipal fees for signage or permits will be added to your total move cost.
For safety reasons, 2 Guys And A Van asks that all walkways, stairs, and other access paths be free of snow, ice, or other obstructions before our crew arrives. Having clear access helps us move efficiently and reduces the risk of slips, falls, or damage to your belongings. A blocked or unsafe pathway could delay the move and increase your costs. Please plan to ensure clear, hazard-free access on moving day.
Yes, we do provide disassembly and reassembly services for many pieces of furniture that do not require special instructions or proprietary tools. Our movers will disassemble standard items, transport them safely, and reassemble them at the destination. However, for safety and liability reasons, we will remove cribs but will not reassemble them. If you have items requiring specialized tools or detailed instructions, please let us know in advance so we can evaluate the scope.
No, the crew from 2 Guys And A Van is not responsible for disconnecting or reconnecting appliances. All appliances must be drained, disconnected, and prepared in advance so we can move them safely. We can assist with tasks such as removing a television from a wall mount, but we do not provide reinstallation or wall-mounting services. Making sure appliances are ready before the move helps keep the process efficient and avoids unexpected delays.
We advise against leaving clothing or other items inside dressers, chests, or similar furniture when you move. The added weight and shifting contents can cause structural stress or damage during transport. To protect your furniture and ensure a safe relocation, we recommend packing those items into boxes or bags in advance. This preparation helps the crew move more efficiently and reduces the risk of damage to your belongings.
Protecting your belongings is a priority for 2 Guys And A Van. We use high-quality moving blankets and stretch wrap to protect furniture from scrapes, dirt, and damage. Our crew also uses tie-downs and carefully choreographs the loading process to keep items stable in transit. These protective measures keep your furniture clean and secure from pickup to delivery, helping you enjoy a worry-free moving experience.
Pricing with 2 Guys And A Van is based on hourly service rates, in accordance with the Illinois Commerce Commission’s tariff rules. Because of those regulations, we are not permitted to offer flat-fee discounts or deviate from the tariff for local moves. While we cannot advertise discounted rates, you will receive a competitive, transparent quote based on your specific move, including the number of workers, hours, and loading conditions.
No, the estimate you receive from 2 Guys And A Van is not a binding fixed price. It provides a general indication of how long we expect the job to take and how much it may cost based on your description of the move. Illinois law requires us to charge for the actual time the crew spends working. If the job takes more or less time than the estimate, your final bill will reflect the real hours used. We encourage you to share accurate details to help us estimate correctly.
Several variables can influence your moving estimate with 2 Guys And A Van. Key ones include the volume of belongings, number of stairs or elevators, carrying distance from door to truck, and any surprise obstacles at pickup or delivery. In addition, external factors such as traffic, weather, and unforeseen events can affect the duration. The more detailed and accurate your inventory and building information at the time of estimation, the better we can plan and minimize surprises.
Tipping the moving crew for strong service is optional but appreciated by the team at 2 Guys And A Van. While gratuity is never required and our service charge is separate, customers often tip when they feel their move was handled thoughtfully and professionally. A standard guideline is $5-$10 per mover per hour for exceptional service. You decide how much to tip, and it should reflect your satisfaction.
There are certain items that we ask customers to handle themselves because they involve special risks, compliance issues, or require unique equipment. At 2 Guys And A Van, we do not move flammable materials (such as paint, propane tanks, or gasoline), firearms, important papers, jewelry, or high-value collections. We also cannot move large safes, pianos, grandfather clocks (unless fully prepared by you), or slate pool
tables. Preparing those items ahead of time means your move stays safe, compliant, and efficient.
Payment for your move with 2 Guys And A Van is due at the end of the job, after our crew has completed unloading and you have confirmed that your items are placed as discussed. We accept cash or major credit cards and do not add extra convenience fees for card use. If you need an invoice or receipt for business or personal records, we can provide one at your request. Handling payment at the end keeps the process transparent and straightforward.